Serving Columbus & Surrounding Areas Since 1968!


This is what our satisfied customers are saying about us!

Carol Barber
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I was very satisfied with the service completed on my washing machine. Greg B. was the Service Technician. After checking out the machine, he told me what the problem was and said he would make sure he had the parts he needed to fix the washing machine. He had the parts in his truck, he showed me what the price would be and checked to make sure I wanted to proceed. After getting my ok, he switched out the parts and my machine was up and running. After two weeks it continues to work fine. Thanks very much for your help. I would suggest using this company.
Jeff Bingham
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was without a washer for over 2 weeks mostly due to Sears (where I purchased it) canceling their appointment during my 4 hour wait. Although frustrated I contacted Capital City Appliance and spoke to Terri. She was very friendly and understanding so she tried to get me in as quickly as possible. My confirmation call from Terri was received and again…very kind and courteous. The technician, Scott arrived on time, professionally dress and began to diagnose, explain the issue, cost, etc. Probably one of the best overall personalities. You can tell he’s an honest and dependable person. No more Sears…I would highly recommend this company! Thank you for providing outstanding service!
Brian K
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Dear Capital City, Just a quick note to thank your organization for the quick and efficient customer service related to our Kitchenaid Microwave. Having initially placed a phone call direct to Kitchenaid to explain the problem with the control panel, I was LESS than impressed with how they handled my call including the lack of information on the proposed fix for the situation. As soon as Capital City got the dispatch, however, everything changed. We were called promptly to set an appointment, at no charge, and Darron was exceptionally quick and courteous in performing the entire repair on his first visit. Thanks again for your assistance and please pass along our thanks to Darron as well.
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I wanted to compliment Scott H on the professional work he did. Scott is friendly, knowledgeable and foremost he cleans up after he is done working. Scott is a great asset to your company. Thanks,
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Guys were nice and professional. I would use your company and techs again. Thanks.
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We had used another service company that is owned by Sears since we had purchased our appliances from the now closed The Great Outdoors which was owned by Sears. We had 4 visits and no tech could fix our problem of 2 out of 4 crisper drawers were freezing our produce. One shot and our FABULOUS technician from CAPITAL CITY APPLIANCE had the problem solved in 15 minutes. CAP CITY is my only call for appliance repair from now on. Thank you Cap City Appliance
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Thanks for the invoice for that warranty repair for my Amana Fridge... my tenant is happy w/ his working fridge! John

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